Reference

How bika99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process bKash, Nagad and Rocket transactions, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataClear data retention rules

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how we have handled your information, our support team is the right first stop. Queries about bKash or Nagad transaction records tied to your account can also be handled through the same channels — include your registered phone number so we can locate your account quickly.

Live Chat Open the chat widget from any page on bika99. Give your registered phone number and describe your privacy request so we can pull your account directly.

Email Support Send your data request or privacy concern to our support email. Include your account username and the specific data you want accessed, corrected or removed.

Account Settings Some personal details — display name, email address, linked phone number — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply SSL encryption across all pages and account sessions on bika99, which means data moving between your phone and our servers — including payment confirmations from bKash, Nagad or Rocket — is encrypted in transit. Our internal access controls mean only the teams that need your data to process your account or resolve a support request can see it. We review data retention periods regularly and remove account data that no longer serves an operational or legal purpose.

SSL Encryption

Every page and account session runs over SSL. Your bKash, Nagad and Rocket payment confirmations are encrypted from the moment they leave your device.

Cookie Control

We use session cookies to keep you logged in across your phone and browser. Clear them any time in your browser settings — your account data itself is unaffected.

Data Retention

We keep your account and payment records only as long as needed for transaction verification and any record-keeping obligation under local law, then delete them.

Access Controls

Internal access to your personal data is restricted to staff handling your account, support tickets or payment verification. No open internal access to raw account records.

Data We Collect and Why We Hold It

bika99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, phone number and account login details when you register. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp — not your wallet PIN or full mobile banking credentials. Device

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information such as your browser type, operating system and session logs are stored to detect unusual login activity and protect your account from unauthorised access. We do not sell your personal data to third parties. Payment data tied to bKash, Nagad and Rocket transfers is retained
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only as long as required for transaction verification and any applicable record-keeping obligation under local law. If you are in Dhaka, Chittagong or Sylhet, the same data handling rules apply — no regional variation in how we treat your account information. Eligibility to use our platform
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depends on your local law and the regions we are able to serve. We use cookies and session tokens to keep you logged in across devices; you can clear these at any time through your browser settings.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on bika99

These are the questions we actually receive about data, cookies and account privacy. If your question is not here, use live chat or email and we will respond with the specific detail you need.

We collect your name, phone number, email address and login credentials. We also record device and session data to spot unusual access attempts and keep your account secure.

No. We record transaction references and timestamps for verification, not your mobile wallet PIN or full banking credentials. Those stay entirely within your own wallet app.

We retain your data only as long as needed to run your account and meet any applicable local record-keeping obligation. Once that period ends, the data is removed from our systems.

Yes. Contact us via live chat or email with your registered phone number and we will put together a summary of the personal data tied to your account and send it to you.

Send a deletion or correction request through live chat or our support email. Basic details like your email or display name can also be updated directly inside account settings without contacting us.

The same data handling rules apply across all accounts. However, your access to the platform depends on your local law and the eligible regions we serve — eligibility varies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoBaccarat Fire

How bika99 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Control

Data Retention

Access Controls

Common Questions About Your Privacy on bika99

01 What personal data does bika99 collect when I open an account?

02 Does bika99 store my bKash, Nagad or Rocket PIN or full wallet credentials?

03 How long does bika99 keep my account and payment data?

04 Can I request a copy of the personal data bika99 holds about me?

05 How do I ask bika99 to delete or correct my personal information?

06 Does this privacy policy apply in all regions of Bangladesh?

Privacy Policy

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